Frequently Asked Questions
Customer Support Portal
1. How do I get help?
2. I am not receiving emails from Technical Support. What could be wrong?
Check and ensure that this email address is not being caught by spam. We recommend adding this email address to your address book.
3. How do I refer to a ticket on the Customer Portal?
Customer Portal Tickets will be identified by a ticket number of the form AHD-34, where “AHD” stands for Apcela Help Desk and “34” is the ticket serial number.
4. How do I get an account on the Customer Portal?
You can self-register by clicking here.
5. What choices do I have for One-Time Password (OTP) applications/utilities?
We strongly recommend Google Authenticator. Google Authenticator runs on Android and Apple iOS and is well supported by Google.
You may also try Authy. Authy is available for Windows, Mac, Android, and Apple iOS.